Politique de remboursement

At CreamyCases, as each product is custom-made to order, we do not accept returns after shipment.

Order Cancellations:

  • Orders can be canceled within 1–2 business days of payment, provided they have not yet been shipped.

  • To request a cancellation, please contact our customer service team promptly.

Returns:

  • Once an order has been shipped, we do not accept returns.

  • Please review your order carefully before completing your purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at official@creamycases.com.